Publication Date

Spring 2015


The old-fashioned perception of the role of managers was focused on transactional work, and the practice of building manager capacities was focused on helping managers complete routine tasks such as filling out review forms and conducting regular appraisals. Now the expectations of managers have changed. As leaders in the organization, it is critical for managers to know what the company’s priorities and objectives are in order to align these strategies to what the company needs its managers to do.

Managers are accountable for roles in fulfilling overall organization goals. Managers are further expected to perform these cyclical tasks alongside and at the same time as they are expected to fulfill the organization goals at a strategic level.


Suggested Citation
Wang, T. (2015). What are some of the most important capacities needed to build accountability in managing HR processes? Retrieved [insert date] from Cornell University, ILR School site:

Required Publisher Statement
Copyright held by the authors.