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[Excerpt] Managers, who account for 70% of the variance in employee engagement and are the reason for 75% of voluntary turnover, have significant fiscal impact. Therefore, an organization’s ability to identify, develop, and retain leaders is a critical competitive advantage. It is estimated that companies with capable leaders achieve, on average, 147% higher earnings per share than competitors, and, that negative employee-supervisor relationships cost some $360 billion per year in lost productivity. This summary will outline the characteristics of successful people managers, and will provide recommendations for identification processes that better predict performance.


Suggested Citation
Berardocco, A. & Cucchiara, A. (2018). What are the predictors of a successful people manager? Retrieved [insert date] from Cornell University, ILR School site:

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Copyright held by the authors.