Publication Date

Fall 2016


Employee engagement is defined as “a positive, fulfilling, work-related state of mind that is characterized by vigor, dedication and absorption”. Engaged employees are more likely to be enthusiastic and invest energy into their jobs which leads to higher levels of performance. There are many pieces that combine to factor into overall employee engagement, such as:

  • Social Engagement: The extent that an employee communicates with team members and other coworkers about work-related improvements and changes.
  • Intellectual Engagement: The extent of involvement and use of intellect to improve work-related skills. It is similar to cognitive engagement which refers to being acutely aware of one’s mission and role in the work environment.
  • Emotional Engagement: The extent to which one is emotionally connected with the work and organizational culture.

In order to improve employee engagement, management needs to consider focus areas along these three dimensions which influence overall satisfaction of an employee--factors like work environment, culture, promotion, respect, and behavior towards employees. Two of the most important of these factors for increasing engagement are employee voice and recognition.


Suggested Citation
Kanigiri, M., & Quinones, D (2016). Engagement (awareness/tools) training – does it work? Retrieved [insert date] from Cornell University, ILR School site:

Required Publisher Statement
Copyright held by the authors.