Companies must think carefully about what types of measures they will use to understand employee performance. Most results measures track what goes on within a function, not what happens across functions, and getting people from different functions on a team to speak a common language can be difficult. These measures tend to vary significantly across different companies and industries. In order to best evaluate the performance of employees, it is imperative to:
- Develop measures that make sense for your business and the impact your employees have.
- Understand how to properly evaluate interventions in meaningful ways.
- Share this information in a practical and clear tool like the balanced scorecard.