Publication Date

Spring 2011


Tackling the dynamics of organizational performance is difficult. What are the impacts of office politics on organizational performance, and how do they start? How can organizations use performance metrics effectively and circumvent superficial indicators? What is a learning organization? In this article, Olivier Serrat, Head of the Knowledge Management Center at the Asian Development Bank (ADB) in the Philippines, disaggregates performance and its management into several critical components, including performance demotivators; performance metrics; talent management; and, learning at the organizational level.


Suggested Citation
Serrat, O. (2011). The complexities of organizational performance. Manila: Asian Development Bank.

Required Publisher's Statement
This article was first published by the Asian Development Bank (