Publication Date



[Excerpt] This survey was designed to explore the experiences of EU companies in business-to-business dispute resolution, and their attitudes to the different methods available for dispute resolution.

Specifically the survey was designed to:

  • Measure the use of court and ADR schemes by companies, particularly SMEs to resolve business-to-business disputes/disagreements;
  • Analyse the overall experience of businesses with the court system and with ADR schemes;
  • Help understand, how ADR can help SMEs to resolve their disputes with other companies, especially in cross-border situations.


Suggested Citation
European Commission. (2012). Flash Eurobarometer 347: Business to Business Alternative Dispute Resolution in the EU. Brussels: Author.