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{Excerpt} When embarking on a change initiative, one should rapidly implement change that results in the higher levels of performance that were envisioned when the decision to make the changes was made. To make this happen, organizations must first overcome the resistance to change and then secure as much discretionary effort as possible.

John Kotter remains one of the most respected experts on the subject of change management. He began writing about change management back in the mid-1990s, when he first declared that only one change initiative in three actually achieved its stated objectives.

After more than a decade of research by academics and practitioners, one would think that we are now doing a much better job of managing change. Actually, that does not seem to be the case. In 2008, McKinsey & Company conducted a global survey of change management and found just about the same results as Kotter had 12 years before—only a third of change management attempts are successful. What are we doing wrong?


Suggested Citation

Ash, P. (2010). Fast and effective change management. Washington, DC: Asian Development Bank.

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