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{Excerpt} Good practice is a process or methodology that has been shown to be effective in one part of the organization and might be effective in another too. Most organizations know that learning from the past increases the chances of success in the future—finding ways to do so can also link staff with the resources they need to complete tasks faster, better, and more cheaply. Frequently, this is done by means of instruction manuals or “how-to” guides—which typically provide information or advice on a particular topic, or with taxonomies—which are a common way to organize content logically. Leading organizations maximize opportunities across all core knowledge activities to identify, create, store, share, and use better.

A good practice is defined as anything that has been tried and shown to work in some way—whether fully or in part but with at least some evidence of effectiveness—and that may have implications for practice at any level elsewhere. Three possible levels of good practice flow from this: promising practices, demonstrated practices, and replicated practices. Since knowledge is both explicit and tacit, good practice programs should comprise two elements: good practices databases that connect people with information, and collaboration or knowledge sharing and learning mechanisms, such as communities of practice or peer assists that connect people with people.


Suggested Citation

Serrat, O. (2010). identifying and sharing good practices. Washington, DC: Asian Development Bank.

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This article was first published by the Asian Development Bank (