Technology, Selection, and Training in Call Centers
Inge Sieben, Andries de Grip, Jessica Longen, and Ole Sørensen


Temporary Work in Coordinated Market Economies: Evidence from Front-Line Service Workplaces
Karen A. Shire, Annika Schönauer, Mireia Valverde, and Hannelore Mottweiler

Book Reviews


The Economics of Imperfect Labor Markets
Tito Boeri and Jan van Ours


The Good Temp
Vicki Smith and Esther B. Neuwirth


The Analysis of Firms and Employees: Quantitative and Qualitative Approaches
Stefan Bender, Julia Lane, Kathryn L. Shaw, Fredrik Andersson, and Till von Wachter