Publication Date



This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.


Suggested Citation
Batt, R., Colvin, A., Katz, H., & Keefe, J., (2004). Telecommunications 2004: Business strategy, HR practices, and performance.

Required Publisher Statement
Cornell-Rutgers Telecommunications Project
See also Telecommunications 2000: Strategy, human resource practices, and performance.