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[Excerpt] Technology makes our lives easier and we love it; and so do our shareholders. We work faster, have higher output, and are better connected than any other civilization in history. The problem with this recent evolutionary adaptation is that it's slowly replacing one of our first—the ability to communicate face to face. We bombard each other with emails and text messages, but have difficulty walking fifteen feet from our cubical to ask a simple question of our co-worker. The problem doesn't lie in the act of communicating (we have that covered #ThankYouTwitter); it lies in our preferred medium. Electronic communication may never completely replace face-to-face interaction, but it is creating the potential for lazy business practices, especially in Human Resources and talent development.


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Starkweather, R. (2012, May 15). Determining HR knowledge, skill and ability (KSA) gaps through interaction with the organizational talent pool. Cornell HR Review. Retrieved [insert date] from Cornell University, ILR School site:

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