Publication Date

January 1992


[Excerpt] In 1989, the Xerox Corporation's Business Products and Systems division was named a recipient of the Malcolm Baldrige National Quality Award. This award was created by the Malcolm Baldrige National Quality Improvement Act of 1987 (Public Law 100-107) to promote quality awareness, recognize quality achievements and publicize successful quality strategies - in short, to launch a national campaign to revitalize American industry by encouraging quality improvement.


Suggested Citation
Wayno, F. J., Jr. (1992). The road to the Baldridge Award: Human resource aspects of strategic transformation (CAHRS Working Paper #92-02). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.