Publication Date

November 2004


This national benchmarking report of the U.S. telecommunications services industry traces the tumultuous changes in management and workforce practices and performance in the sector over the last 5 years. This is a follow-up report to our 1998 study. At that time, when the industry was booming, we conducted a national survey of establishments in the industry. In 2003, we returned to do a second national survey of the industry, this time in a sector that was recovering from one of the worst recessions in its history.


Suggested Citation
Batt, R., Colvin, A. J. S., Katz, H. & Keefe, J. (2005). Telecommunications 2004: Strategy, HR practices & performance - Cornell-Rutgers telecommunications project (CAHRS Working Paper #04-18). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.