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This paper examines fairness perceptions associated with non-union complaint systems. Collaborating with seven CAHRS sponsors, we analyzed data collected from 450 non-union,non-management employees. We find that non-union complaint systems that are regarded as credible, accessible and safe (i.e., no retaliation) influence perceptions of fairness which, in turn, influence the likelihood to use the system. Implications are drawn for practice and research.


Suggested Citation
Blancero, D. & Dyer, L. (1995). Due process for non-union employees: The influence of system characteristics on fairness perceptions (CAHRS Working Paper #95-22). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.