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[Excerpt] Few stewards would argue that most of their union work flows directly from problems with management. Contract misinterpretations and outright violations, thoughtless supervision, paperwork foulups and a million other things go wrong all the time, adding up to a real handful for stewards. That’s why it can be such a frustration when some of your most difficult problems come not from management, but from your own ranks.


Margolies, K. (2000). Representing difficult people [Electronic version]. Steward Update, 11(3).

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