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[Excerpt] This chapter examines the structure, adoption, usage, and impact of non-union grievance procedures. Non-union grievance procedures vary widely in their structure from informal open door policies to elaborate peer review and arbitration based procedures. Adoption of these procedures is driven by a range of factors including union substation, litigation avoidance, and as part of human resource strategies focused on promoting high commitment from employees. Non-union grievance procedures tend to be used less frequently that their union counterparts, but usage levels vary based on the structure of the procedure with those incorporating non-managerial decision-makers exhibiting higher usage levels. Although non-union grievance procedures are often put in place with the goal of enhancing organizational justice, a common problem is retaliation within the organization against grievants who use the procedures.


Required Publisher’s Statement
© Oxford University Press. Reprinted with permission. All rights reserved. Final version published as: Colvin, A. J. S. (2014). Grievance procedures in non-union firms. In W. K. Roche, P. Teague, and A. J. S. Colvin (Eds.), The Oxford handbook of conflict management in organizations (pp. 168-189). New York: Oxford University Press.

Suggested Citation
Colvin, A. J. S. (2014). Grievance procedures in non-union firms [Electronic version]. Retrieved [insert date], from Cornell University, ILR School site: