Publication Date

11-2017

Abstract

[Excerpt] According to Peter Drucker (1999), the most valuable assets of a 21st century organization would be its knowledge workers and their productivity. The intangibility of knowledge makes knowledge workers especially hard to measure, which causes problems with standard measurement and evaluation. More complex knowledge work seldom has one single correct or standard outcome, nor are those outcomes usually quantifiable or comparable.

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Suggested Citation
Zhu, J., & Shibalayeva, S. (2017). How can you measure the productivity of knowledge workers? Retrieved [insert date] from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/student/158

Required Publisher Statement
Copyright held by the authors.

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