[Excerpt] This survey was designed to explore the experiences of EU companies in business-to-business dispute resolution, and their attitudes to the different methods available for dispute resolution.
Specifically the survey was designed to:
- Measure the use of court and ADR schemes by companies, particularly SMEs to resolve business-to-business disputes/disagreements;
- Analyse the overall experience of businesses with the court system and with ADR schemes;
- Help understand, how ADR can help SMEs to resolve their disputes with other companies, especially in cross-border situations.