Home > ILRREVIEW > Vol. 62 (2009) > No. 4
Articles
The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers: Introduction to a Special Issue of ILRR
Rosemary Batt, David Holman, and Ursula Holtgrewe
The Effects of National Institutions and Collective Bargaining Arrangements on Job Quality in Front-Line Service Workplaces
Virginia Doellgast, Ursula Holtgrewe, and Stephen Deery
Work Design Variation and Outcomes in Call Centers: Strategic Choice and Institutional Explanations
David Holman, Stephen Frenkel, and Ole Sørensen
How Institutions and Business Strategies Affect Wages: A Cross National Study of Call Centers
Rosemary Batt and Hiroatsu Nohara
Technology, Selection, and Training in Call Centers
Inge Sieben, Andries de Grip, Jessica Longen, and Ole Sørensen
The Effects of Institutional and Organizational Characteristics on Work Force Flexibility: Evidence from Call Centers in Three Liberal Market Economies
Danielle van Jaarsveld, Hyunji Kwon, and Ann C. Frost
Temporary Work in Coordinated Market Economies: Evidence from Front-Line Service Workplaces
Karen A. Shire, Annika Schönauer, Mireia Valverde, and Hannelore Mottweiler
Book Reviews
Are Workers' Rights Human Rights?
Richard McIntyre
Staircases or Treadmills? Labor Market Intermediaries and Economic Opportunity in a Changing Economy.
Chris Beener, Laura Leet, and Manuel Pastor
The Economics of Imperfect Labor Markets
Tito Boeri and Jan van Ours
Striking a Balance: Work, Family, Life
Robert W. Drago
Improving School-to-Work Transitions
David Neumark
The Good Temp
Vicki Smith and Esther B. Neuwirth
Black and Blue: African Americans, the Labor Movement, and the Decline of the Democratic Party
Paul Frymer
The Analysis of Firms and Employees: Quantitative and Qualitative Approaches
Stefan Bender, Julia Lane, Kathryn L. Shaw, Fredrik Andersson, and Till von Wachter