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Articles

 

Technology, Selection, and Training in Call Centers
Inge Sieben, Andries de Grip, Jessica Longen, and Ole Sørensen

 

Temporary Work in Coordinated Market Economies: Evidence from Front-Line Service Workplaces
Karen A. Shire, Annika Schönauer, Mireia Valverde, and Hannelore Mottweiler

Book Reviews

 

The Economics of Imperfect Labor Markets
Tito Boeri and Jan van Ours

 

The Good Temp
Vicki Smith and Esther B. Neuwirth

 

The Analysis of Firms and Employees: Quantitative and Qualitative Approaches
Stefan Bender, Julia Lane, Kathryn L. Shaw, Fredrik Andersson, and Till von Wachter