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Articles

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Technology, Selection, and Training in Call Centers
Inge Sieben, Andries de Grip, Jessica Longen, and Ole Sørensen

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Temporary Work in Coordinated Market Economies: Evidence from Front-Line Service Workplaces
Karen A. Shire, Annika Schönauer, Mireia Valverde, and Hannelore Mottweiler

Book Reviews

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The Economics of Imperfect Labor Markets
Tito Boeri and Jan van Ours

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The Good Temp
Vicki Smith and Esther B. Neuwirth

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The Analysis of Firms and Employees: Quantitative and Qualitative Approaches
Stefan Bender, Julia Lane, Kathryn L. Shaw, Fredrik Andersson, and Till von Wachter