The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance

Jody Hoffer Gittell

Recommended Citation

Review of The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance, by Jody Hoffer Gittell. Industrial & Labor Relations Review, Vol. 57, No. 3.
Available at: http://digitalcommons.ilr.cornell.edu/ilrreview/vol57/iss3/90