Publication Date

11-1-2010

Abstract

[Excerpt] L. Kevin Cox, Chief HR Officer of American Express, recently delivered the keynote address at the 8th Annual Human Capital Association Symposium. The theme of the event was “Leading with Flexibility: Adapting to Uncertain Times.” Cox spent the majority of his speech revealing to the audience how the 2008 economic collapse impacted American Express and the financial services industry, and how he lead his employees through such times of disaster and despair. He shared personal stories and provided lessons about what it takes to lead and pull a company through uncertain times.

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Suggested Citation

Picone, R. E. (2010, November 1). Leading during uncertain times. Cornell HR Review. Retrieved [insert date] from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/chrr/18

Required Publisher Statement

Copyright by the Cornell HR Review. This article is reproduced here by special permission from the publisher. To view the original version of this article, and to see current articles, visit cornellhrreview.org.

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