Publication Date

6-1-2005

Comments

Suggested Citation
Batt, R., Doellgast, V. & Kwon, H. (2005). U.S. call center industry report 2004 national benchmarking report strategy, HR practices & performance (CAHRS Working Paper #05-06). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.
http://digitalcommons.ilr.cornell.edu/cahrswp/6