Publication Date



This study compared HR and line executives’ evaluations of the effectiveness of the HR function in terms of its service delivery, roles, and contributions to the firm. Survey responses from 44 HR and 59 line executives from 14 companies indicated that (a) HR executives consistently rated the functions effectiveness higher than did line executives, and (b) the greatest differences were observed on the more important and/or strategic aspects of HR. Implications are discussed.


Suggested Citation
Wright, P. M., McMahan, G. C., Snell, S. A. & Gerhart, B. (1998). Comparing line and HR executives’ perceptions of HR effectiveness: Services, roles, and contributions (CAHRS Working Paper #98-29). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.