Publication Date

2-2013

Abstract

[Excerpt] Experienced stewards know that sometimes you have to ask management a lot of questions if you want to reach your goal. There may be a way for both sides to come out satisfied, but you have to know how to determine if that's possible, and you can only do that by posing the right questions.

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Suggested Citation
Margolies, K. A. (2013). How to probe for settlements on grievances. Steward Update Newsletter, 24(1).

Required Publisher Statement
© Union Communication Services. Reprinted with permission. All rights reserved.

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