Publication Date

10-2003

Abstract

This study examines the impact on grievance rates of variation in the structure of nonunion dispute resolution procedures and in systems of work organization. Nonunion dispute resolution procedures that feature non-managerial decision-makers had higher grievance rates than nonunion procedures with managerial decision-makers. Grievance rates were also lower in workplaces that had adopted self-managed teams.

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Suggested Citation
Colvin, A. J. S. (2003). The dual transformation of workplace dispute resolution [Electronic version]. Retrieved [insert date], from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/articles/583

Required Publisher Statement
© Wiley. Final version published as: Colvin, A. J. S. (2003). The dual transformation of workplace dispute resolution. Industrial Relations, 42(4), 712-735. Reproduced with permission. All rights reserved.

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