Publication Date

1989

Abstract

This article presents a theory of tactical action designed to analyze the authority- client relationship, i.e., voluntary, noncontractual relation between service-providers and their clients. The focus is on conflicts that arise when authorities refuse requests from clients, and the theory predicts the tactical choices of the clients. Authority-client relationships are seen from an exchange perspective. The theory is structured around power-dependence and integrates legitimacy and attribution notions with previous theories of tactical action. The major predictions indicate that the client’s choice of tactic is a function of an interaction between (1) the client’s attribution of the authority’s reason for refusal and (2) the respective power positions of the client and the authority.

Comments

Required Publisher Statement
© Emerald. Final version published as: Blegen, M. A., & Lawler, E. J. (1989). Power and bargaining in authority-client relations. In R. G. Braungart & M. M. Braungart (Eds.), Research in political sociology: Vol. 4 (pp. 167-186). Greenwich, CT: JAI Press, Inc. Reprinted with permission. All rights reserved.

Suggested Citation
Blegen, M. A., & Lawler, E. J. (1989). Power and bargaining in authority-client relations[Electronic version]. Retrieved [insert date], from Cornell University, ILR School site: http://digitalcommons.ilr.cornell.edu/articles/1158

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